Refund policy

Shipping Policy – Coorzi.com

At Coorzi, we’re committed to delivering high-quality furniture directly to your door. We partner with trusted suppliers to ensure your experience is smooth from order to delivery. Please read our shipping policy carefully before placing your order.

1. Delivery & Inspection

All items must be carefully inspected upon delivery and signed for by the customer.
Any damages must be reported in writing within 48 hours of delivery and before assembling the item.
We are unable to accept damage claims reported after assembly or outside the 48 hours window.
If any parts are damaged or missing, replacement parts will be sent free of charge.

2. Delivery Timeframes

Most orders are processed and dispatched within the estimated lead time shown on the product page.
Delivery times may vary depending on product availability, shipping location, and courier schedules.
Please note: Some products may require self-assembly. Assembly instructions will be provided with your delivery.

3. Delivery Charges

Shipping fees will be calculated at checkout based on your delivery location and order size.
Delivery charges are non-refundable once the order has been dispatched.
If a delivery attempt fails due to incorrect address information or customer absence, a return carriage fee may apply.

4. Ownership & Payment

All goods remain the property of Coorzi and/or its suppliers until full payment has been received.

5. Returns Policy

We do not accept returns unless the item is received damaged or defective.
For self-assembly furniture, returns are not accepted once the packaging has been opened.
Please ensure the product suits your space and needs before ordering.

6. Product Variations

While we strive to keep our product listings accurate, product specifications, colours, or designs may vary slightly. All information is provided in good faith and intended for guidance purposes.

For any questions or assistance, please reach out to our customer service team at support@coorzi.com.